Cancellation and Refund Policy

Cancellations

We plan to sail rain or shine, so please check the forecast and be sure to dress for the weather.  In the event the captain deems the sailing conditions unsafe, such as thunderstorms, thick fog, severe rain, or extremely high winds, we will make every effort to notify you before departure time at the number you have provided.  If the weather is questionable, you may call 603-433-9505 (office) or 603 380-4319 (boat phone). 

When booking, please provide an accurate cell phone number so that we can reach you!

Refund Policy

Public Sails:

In the event your sail is cancelled by the Gundalow Company, you will have the option of rescheduling for a later date or receiving a full refund.

If your sail is NOT cancelled by the Gundalow Company:

Like other event tickets, sail tickets are non-refundable and non-transferable. The ticket is only valid for the date specified and cannot be used for an earlier or later sail in the season. Passengers who fail to arrive at the Gundalow Company’s dock prior to departure time will not receive a refund.

Private Charters:

If a charter group cancels within eight weeks of the sailing date a 20% penalty fee will be deducted.  If a group cancels within four weeks of the sailing date a 50% penalty fee will be deducted.   Groups canceling with two week’s notice or less will not receive a refund.

 

Contact Us

Gundalow Company
60 Marcy Street, Portsmouth, NH 03801
(603) 433-9505
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